Video support tickets: send the last 30 seconds to staff

Paperdoll → Help → Bug report. Describe the issue, select the video attachment button and press Send. Your last 30 seconds of gameplay are attached to the same support ticket.

How do I send a support ticket?

Press Help on your paperdoll. The .help, .yardim and .destek commands open the same menu. Go to Bug report.
Describe the issue in up to 240 characters: what did you do, what did you expect and what happened? Your location is included automatically.
Press Send my last 30 seconds of video once. A changed background and pressed appearance mean the attachment is selected. Press again to clear the selection.
With the option selected, press Send at the bottom right. Selecting the video button alone does not submit the ticket.
Follow preparation and upload progress in the Support video window. Video attached to support ticket confirms that the upload has finished.

Video attachment selected: the bronze button appears pressed. Send at the bottom right completes submission. A controlled example from the actual client interface.

Which footage is sent?

The available last 30 seconds of gameplay are prepared when you press Send. This option does not select an old death or kill video from My Events. If you wait too long after the issue, that moment leaves the rolling recording; submit a brief description promptly.

A death or kill is not required; you can show an item, menu, movement or other gameplay issue.
The clip may be shorter if you have just logged in and 30 seconds have not accumulated. If there are too few frames, you will be asked to wait a few seconds.
The video contains only gameplay footage. Visible chat and open game menus may appear; microphone and game audio are not recorded.

Text only, or text and video?

Video button	When you press Send
Not selected	Only the written support ticket is sent.
Pressed and selected	The description is sent and the recent footage is uploaded to the same ticket.

Support video uploadOnce the upload is complete, the video is attached to your support request. This is a controlled interface example.

Review the visual in real size

Where do I open the video and staff reply?

Open Help → Bug report → My Replies.
Select the relevant support record. Review your recent tickets and any staff messages here.
If the attached video is ready, press Watch my submitted video. Staff can open the same footage in their support interface.

My Replies and the attached videoOpen your request, the staff reply and your attached video from this screen. The record shown is an example.

Review the visual in real size

Videos are deleted after 24 hours

Uploaded support videos are deleted automatically after 24 hours. The limit of 20 recent support videos per account can remove older videos sooner. Written tickets and reply history remain. This time limit does not apply to the My Events archive on your computer.

If submission does not finish

Status	What to do
Not enough footage yet	Wait a few seconds in game. You can also send text only without attaching video.
Waiting between video reports	Wait 60 seconds between video reports on the same account.
Another video operation is in progress	Only one transfer can run at a time. Finish or cancel the current operation first.
Video upload failed	Read the status message and use Retry in the transfer window. Check My Replies to see whether your written ticket was saved.
Video is no longer stored	The 24-hour period or recording limit may have been reached. Deleted footage cannot be recreated.

Volantis gameplay guide during development. Characters, stock and balances shown in images are usage examples.