Refund and Delivery Terms

How delivery works

The delivery destination is the game account specified at checkout and verifiably linked to the web account. After successful payment verification, DP is processed for automatic credit to that account. Characters on the same account use a shared DP balance.

There is no shipping, physical product or delivery charge. Purchased base DP and the included bonus DP are delivered together. For example, the 2,500 TRY package contains 2,500 base DP plus 250 bonus DP, for a total of 2,750 DP.

The current payment and delivery stage appears under Your recent transactions on the Donate page. Payment approval alone does not mean DP has been delivered; the status is updated when delivery is complete.

Delays, incomplete delivery and payment errors

Server maintenance, connection issues or incomplete payment verification may delay delivery. If an order is pending, check its status before paying for the same package again.

If DP is missing, the credited amount is incorrect or a transaction has been charged more than once, contact the seller with the order number. Payment and delivery records will be compared to determine how to complete delivery or issue an appropriate refund; the consumer's statutory remedies remain available.

If fulfilment becomes impossible, the consumer will be notified within 3 days of the seller learning of the situation, and the collected amount will be refunded within 14 days following that notice. This does not limit other statutory termination or refund rights.

Withdrawal rights and digital products

Consumers have a 14-day right of withdrawal unless a statutory exception applies. For service contracts, this period starts when the contract is concluded. Notice may be sent within that period in writing or on a durable medium such as email, without having to give a reason.

A withdrawal exception may apply to services performed immediately electronically or intangible goods delivered immediately. The transaction must meet the relevant legal conditions and required information must have been provided beforehand. Rights concerning non-delivery, incomplete or defective service, and refunds of duplicate charges are unaffected.

The fact that DP is digital does not mean every refund request will be refused. Requests are assessed using the order's payment, delivery and usage records and the applicable law.

How refunds are made

For a valid withdrawal that does not require the return of physical goods, the purchase price is refunded within 14 days after the seller receives the withdrawal notice. Other grounds for a refund are subject to the relevant statutory time limits and conditions.

Refunds are made using a method consistent with the original means of payment, without additional cost to the buyer. The seller refunds payments made in instalments in a single payment; the bank or payment provider may take a different amount of time to show the credit in the account.

Purchased and bonus DP associated with a refunded package are reconciled in the account records to prevent the same order being used twice. Bonus DP has no separate cash price because no separate payment was taken for it. This reconciliation does not impose a penalty or additional fee for exercising a statutory refund right.

Information to include in a request

Use the seller contact channels provided in the pre-contract information and order record. Include the order number, transaction date, amount and your request. No specific form is required to give notice of withdrawal.

Do not send your card security code, full card number or game account password. Sales will not begin before the required seller information and payment preparations are complete.

• Distance sales agreement